Frequently Asked Questions
Do I have to register in order to place an order?
No you do not have to register you can just go ahead and check out if you don’t feel like registering.
This item won’t add to my shopping cart?
The bad news is it is most likely sold out. If you are still seeing the item, we are probably in the process of removing it from the site. But the good news is we do receive restocks from time to time, as well as new items daily, so make sure you keep checking back. You can also sign up to receive a restock notification if an item does return! You’ll see an area to enter your email if you come across a sold-out item.
I haven’t received my confirmation email, is everything okay with my order?
We are sorry about the inconvenience but it’s possible the email went straight to your spam/bulk folder, or perhaps we may have an incorrect email address on file. But not to worry, just contact customer service at esiuoljewelry@gmail.com, and we will verify whether your order was placed and re-send any confirmation emails where applicable.
How do I check the status of my order?
Once your order has been sent out, your initial email confirmation will update to show a ‘Shipped’ status and include a tracking number if applicable
You will also receive a separate shipping confirmation email with the same information.
I won’t be home to sign for my package, will it be left at my front door?
It depends on the carrier’s policy and the driver’s discretion. If the driver doesn’t think it is safe to leave a package, he or she will return with it the next business day.