RETURN POLICY
Returns
Here at Esiuol Jewelry, we pride ourselves on customer service and satisfaction. And your satisfaction is our top priority. We understand your concerns when shopping online, hence we are as lenient as possible with our return policy, within reason; however, a large amount of responsibility lies with you. Make sure that you are delighted with your order before checking out. Read the product description, see all related photos, check product color, on the product picture and in the description, and recheck quantity of each item in your cart (basket) to ensure your order is as you want it. And, of course, feel free to contact us with any specific questions you may have about a particular item. In the interests of hygiene, we do not offer refunds and do not accept returns on piercing jewelry & earrings unless the items are of unsatisfactory quality or unfit for purpose.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Esiuoljewelry@gmail.com or message us via chat, and one of our customer service representatives will assist you.
Return When There Are Defective Goods or Wrong Item
In the interests of hygiene, we do not offer refunds and do not accept returns on piercing jewelry & earrings unless the items are of unsatisfactory quality or unfit for purpose. We check all items before shipping, but occasionally (due to human factor) some mistakes (e.g. such as workmanship error) may happen. When there is a defected item sent, or wrong (not as ordered) item shipped, please email us immediately and provide the defect proof – description and photo. To return the purchase- please contact us. In case of a defect, which existed before delivery, you have the choice of getting a discount, full or partial refund, a new item or a repaired one. We can refuse your request for a new item or a repaired one under the restriction of commensurability if, e.g., the costs are not in due proportion to the value of the item, and in such instances a refund would be issued. Each case is unique, and it will be discussed over email with the customer so we can make it right.
Final Sale
Unfortunately, we cannot accept returns on sale items
Refunds
Refunds will be issued to the same account used to pay for the order. We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund on your account, according to their policy.